Property

Datatype

FileTrac UI Location

Description

FileTracClaimID

int

—

System-generated ID unique to the claim. The primary key. Pass it to GetClaimDetail, UpdateClaimDates, AddClaimNote, AddClaimContact, AddReserve, AddReservePayment, AddReserveRecovery, AddDeductiblePayment, and UploadReport.

FileNumber

string

Edit Claim → File #

The FileTrac file number. Auto-generated using the adjustment company's branch prefix unless explicitly supplied on AddClaim.

FileTracFileNumber

string

—

Mirror of FileNumber used in some method parameter names.

SecondaryFileNumber

string

Edit Claim → Secondary File #

Optional alternate identifier.

FileTracClaimNumber

string

Edit Claim → Client Claim #

The client's claim number (from ClientClaimNum on AddClaim).

ExternalSystemID

string

—

External system identifier carried with the claim. Present in the response envelope but not documented in the Freshdesk source.

ClientCompanyID

int

—

System-generated ID of the client (carrier) company.

ClientCompanyName

string

Edit Claim → Client Company

Carrier company name.

ClientCompanyCode

string

Edit Company → Company Code

Carrier company code.

ClientCompanyBDX

string

Edit Company → BDX Account

Whether the client company is a BDX (Bordereaux) carrier.

BranchName

string

Edit Claim → Assign Branch

Branch within the adjustment company.

BranchID

int

—

System-generated ID of the branch.

Property

Datatype

FileTrac UI Location

Description

ClaimStatus

string

Edit Claim → Claim Status

Current status (e.g., Open, Closed, Reopened). Status names are configurable per adjustment company.

ClaimDateReceived

dateTime

Edit Claim → Date Received

When the claim was received.

AssignedDate

dateTime

—

When the claim was assigned. Reporting-only field.

AcceptedDate

dateTime

—

When the claim was accepted. Reporting-only field.

DueDate

dateTime

Manage Claims → Status/Due

When the claim is due. Also visible on the Claim Status page.

ReOpenDate

dateTime

—

When the claim was reopened. Reporting-only field.

ClosedDate

dateTime

—

When the claim was closed. Reporting-only field.

AdjustmentCompletedDate

dateTime

Edit Claim

When adjustment was completed.

FirstReportDate

dateTime

—

Generated on extract — first date of a report whose type is in FileTrac's tracked report-types list.

SeriousClaim

string

Edit Claim → Total Loss – Urgent Contact

Yes/No flag for total-loss urgent-contact claims.

InLitigation

string

Edit Claim → Claim is in Litigation

Yes/No litigation flag.

IsCoverageClaim

boolean

Edit Claim → Coverage Claim

Bordereau IA classifier.

IsDefenseClaim

boolean

Edit Claim → Defense Claim

Bordereau IA classifier.

IsAttorneyRepClaim

boolean

Edit Claim → Attorney Rep Claim

Bordereau IA classifier.

Property

Datatype

FileTrac UI Location

Description

SupervisorName

string

Edit Claim → Assign Supervisor

Supervisor display name.

SupervisorID

int

—

System ID of the supervisor user.

ManagerName

string

Edit Claim → Assign Manager

Manager display name.

ManagerID

int

—

System ID of the manager user.

AdjusterName

string

Edit Claim → Assign Adjuster

Adjuster display name.

AdjusterID

int

—

System ID of the adjuster user.

ClientContactName

string

Edit Claim → Client Contact

Client-side claim representative.

ClientContactID

int

—

System ID of the client-contact user.

Property

Datatype

FileTrac UI Location

Description

PolicyNumber

string

Edit Claim → Policy #

Policy number. Also on Edit Contact under Insured (Primary).

PolicyType

string

Edit Claim → Policy Type

Policy type.

PolicyEffectiveDate

dateTime

Edit Claim → Policy Effective Date

PolicyExpirationDate

dateTime

Edit Claim → Policy Expiration Date

CATCode

string

Edit Claim → CAT Code

Catastrophe code.

Property

Datatype

FileTrac UI Location

Description

InsuredFirstName

string

Edit Claim → (Primary Insured) First Name

InsuredLastName

string

Edit Claim → (Primary Insured) Last Name

InsuredCompany

string

Edit Claim → (Primary Insured) Company

InsuredMortgagee

string

Edit Claim → (Primary Insured) Mortgagee

LoanNumber

string

Edit Claim → (Primary Insured) Loan #

InsuredAddr1

string

Edit Claim → (Primary Insured) Street Address

InsuredAddr2

string

Edit Claim → (Primary Insured) Address 2

InsuredCity

string

Edit Claim → (Primary Insured) City

InsuredState

string

Edit Claim → (Primary Insured) State

InsuredZip

string

Edit Claim → (Primary Insured) ZIP

InsuredCountry

string

Edit Claim → (Primary Insured) Country

InsuredPhone1

string

Edit Claim → (Primary Insured) Phone #

Maps to Home phone on the contact record.

InsuredPhone2

string

Edit Claim → (Primary Insured) Alternate Phone #

Maps to Work phone on the contact record.

InsuredEmail

string

Edit Claim → (Primary Insured) Email

Occupancy

string

Edit Claim → (Primary Insured) Occupancy

ConstructionType

string

Edit Claim → (Primary Insured) Construction Type

MajorityDamage

string

Edit Claim → (Primary Insured) Majority Damage Claim

LossFormWrittenUnder

string

Edit Claim → (Primary Insured) Loss Form Written Under (Policy Form)

Property

Datatype

FileTrac UI Location

Description

LossAddr1

string

Edit Claim → (Loss Location) Street Address

LossAddr2

string

Edit Claim → (Loss Location) Address 2

LossCity

string

Edit Claim → (Loss Location) City

LossState

string

Edit Claim → (Loss Location) State

LossZip

string

Edit Claim → (Loss Location) ZIP

LossCounty

string

Edit Claim → (Loss Location) County

LossCountry

string

Edit Claim → (Loss Location) Country

Latitude

string

—

Generated when loss location is added.

Longitude

string

—

Generated when loss location is added.

CountyTier

int

Edit Claim → (Loss Location)

County tier classification.

Property

Datatype

FileTrac UI Location

Description

DateOfLoss

dateTime

Edit Claim → Date of Loss

LossType

string

Edit Claim → Type of Loss

LossUnit

string

Edit Claim → (Loss Information) Unit

LossDescription

string

Edit Claim → Loss Description

AdjustmentType

string

Edit Claim → Type of Adjustment

LOBCode

string

Edit Claim → Statutory LOB Code

ISOCode

string

Edit Claim → ISO Code

CauseCode

string

Edit Claim → Claim Cause Code

DateOfContact

dateTime

Edit Claim → Date of First Contact

Updateable via UpdateClaimDates.

DateOfInspection

dateTime

Edit Claim → Date of Inspection

Updateable via UpdateClaimDates.

SpecialInstructions

string

Edit Claim → Special Instructions

PremiseNumber

string

Edit Claim → Premise No.

BuildingNumber

string

Edit Claim → Building No.

PCSCode

string

—

Carried in the response envelope; documented as PSCCode in the Freshdesk source (a typo).

Property

Datatype

FileTrac UI Location

Description

Deductible

decimal

Edit Claim → Deductible

Also on the Financials ($) module.

WindDeductible

decimal

Edit Claim → Wind Deductible

ClaimRCV

decimal

Edit Claim → RCV

Replacement Cost Value.

ClaimACV

decimal

Edit Claim → ACV

Actual Cash Value.

ClaimAmount

decimal

Edit Claim → Amount of Claim

CoverageA

string

Edit Claim → Coverage A

Coverage name is updatable via dropdown in FileTrac.

CoverageB

string

Edit Claim → Coverage B

CoverageC

string

Edit Claim → Coverage C

CoverageD

string

Edit Claim → Coverage D

CoverageE

string

Edit Claim → Coverage E

CoverageF

string

Edit Claim → Coverage F

Premium

string

Edit Claim → Premium

OccurrenceLimit

string

Edit Claim → Occurrence Limit

TotalInsuredValue

string

Edit Claim → (Coverage Information)

Property

Datatype

FileTrac UI Location

Description

MedicareBodilyInjury

string

Edit Claim → Medicare: Bodily Injury

Yes/No.

MedicareEligible

string

Edit Claim → Medicare Eligible

Yes/No. Also on Edit Contact for primary insured or claimant.

MedicareHICN

string

Edit Claim → (Medicare Eligible line) HICN

Health Insurance Claim Number.

MedicareRequest

string

Edit Claim → Medicare Request

Yes/No.

MedicareRequestDate

dateTime

Edit Claim → (Medicare Request line) untitled

MedicareRefused

string

Edit Claim → Medicare Refused

Yes/No.

ReferToUnderwriters

string

Edit Claim → Refer to Underwriters

Yes/No.

ReferToUnderwritersDate

dateTime

Edit Claim → (Refer To Underwriters line) untitled

ROR

string

Edit Claim → Reservation Of Rights

Yes/No.

RORDate

dateTime

Edit Claim → (Reservation Of Rights) untitled

SubrogationPossible

string

Edit Claim → Subrogation Possibility

SubrogationPossibleDate

dateTime

Edit Claim → (Subrogation Possibility line) untitled

Denied

string

Edit Claim → Claim Denied

Yes/No.

DeniedDate

dateTime

Edit Claim → (Claim Denied line) untitled

ExceedsAuthority

string

—

Returns No.

Property

Datatype

FileTrac UI Location

Description

FloodContentsLocation

string

Edit Claim → Contents Location

FloodContentsDescription

string

Edit Claim → Contents Desc

FloodBuildingDescription

string

Edit Claim → Building Description

FloodProgram

string

Edit Claim → Program

One of FloodProgramType.

FloodRisk

string

Edit Claim → Risk

One of FloodRiskType.

FloodCommunityNumber

string

Edit Claim → Community #

FloodCommunityName

string

Edit Claim → Community Name

FloodIsPostFirm

boolean

Edit Claim → Post FIRM

true/false.

FloodFirmDate

dateTime

Edit Claim → FIRM Date

FloodIsPrincipleResidence

boolean

Edit Claim → Principle Residence

true/false.

FloodZone

string

Edit Claim → Flood Zone

FloodEnclosureType

string

Edit Claim → Enclosure Type

FloodCondoCode

string

Edit Claim → Condo Code

FloodNumberOfFloors

int

Edit Claim → Number of Floors

FloodLowestFloorElevation

string

Edit Claim → Lowest Floor Elevation

FloodIsElevated

boolean

Edit Claim → Elevated

true/false.

FloodBaseElevation

string

Edit Claim → Base elevation

FloodConstructionDate

dateTime

Edit Claim → Construction Date

FloodGarage

string

Edit Claim → Garage

FloodRemarks

string

Edit Claim → (Flood) Remarks

FloodCWOPReason

string

Edit Claim → CWOP Reason

One of FloodCWOPReasonType.

FloodInteriorWaterDepth

decimal

Edit Claim → Interior Water Depth

FloodExteriorWaterDepth

decimal

Edit Claim → Exterior Water Depth

FloodIsControlMeasureFailure

boolean

Edit Claim → Was flood associated with failure of flood control measures

true/false.

FloodIsUnnaturalCauses

boolean

Edit Claim → Did other than natural causes contribute to flooding

true/false.

FloodWaterRemainedDays

int

Edit Claim → Time Water Remained Days

FloodWaterRemainedHours

int

Edit Claim → Time Water Remained Hours

FloodIsRCCoverageQualifier

boolean

Edit Claim → Insured qualifies for R/C coverage

true/false.

FloodCharacteristic

string

Edit Claim → Flood Characteristic

One of FloodCharacteristicType.

FloodDateWaterEntered

dateTime

Edit Claim → Date Water Entered

FloodDateWaterReceded

dateTime

Edit Claim → Date Water Receded

FloodContentsAdvancePaymentAmount

decimal

—

FloodBuildingAdvancePaymentAmount

decimal

—

Nested List

Type

Description

SecondaryAdjusters

SecondaryAdjuster

Additional adjusters assigned beyond the primary.

Notes

Note

Diary notes. Each note can carry attached emails.

Reports

Report

Document attachments. Use GetClaimReports to retrieve binary content.

Contacts

Contact

Claim contacts (insureds, claimants, agents, etc.).

ClaimShares

ClaimShare

Co-share arrangements with reinsurers.

Contracts

Contract

Contract assignments on this claim.

Invoices

Invoice

Invoices generated against this claim.

Reserves

Reserve

Reserves established on this claim, with nested changes, payments, recoveries.

InspectionForms

InspectionForm

Inspection forms attached.