Purpose

Updates the Date of Contact and Date of Inspection on an existing claim. This is the only API method that updates specific date fields after a claim is created — other fields are written via AddClaim (with the U updateable flag) or remain immutable.

Endpoint

Method: UpdateClaimDates
SOAPAction (1.1): "https://ftservices.onlinereportinginc.com/v2/UpdateClaimDates"
Parameter wrapper: <oDates>

Authentication

Standard credentials apply, supplied inside the <oDates> wrapper. See Authentication & Authorization.

Parameters

Name	Type	Required	Description
`Login`	string	yes	Authorized FileTrac system login.
`Password`	string	yes	Password for the login.
`CompanyKey`	string	yes	The unique company code provided by FileTrac.
`FileTracClaimID`	int	yes	System ID of the claim.
`DateOfContact`	dateTime	no	Date of first contact with the insured.
`DateOfInspection`	dateTime	no	Date of the property inspection.

At least one of DateOfContact or DateOfInspection should be supplied. Sending neither effectively performs a no-op.

Response

Returns a complex UpdateClaimDatesResult:

Field	Datatype	Description
`ClaimID`	int	The claim ID on success. `0` on failure.
`ResponseMessage`	string	`Success` or a failure-identifying string.

Errors

This method does not produce documented error strings in Appendix I. Common failure modes:

Invalid FileTracClaimID — ClaimID returns 0.
Authentication failure surfaces via ResponseCode.

Remarks

Both dates can be updated in one call. Supplying only one leaves the other unchanged.
The same dates can be set on claim creation by passing ClaimDateFirstContact and ClaimDateInspection to AddClaim. UpdateClaimDates exists for the case where the dates are not known at creation time.
No retry-safe idempotency. Re-sending the same payload simply re-writes the same dates. This is harmless but not necessarily intentional.

Example Request (SOAP 1.1)

POST /v2/service.asmx HTTP/1.1
Host: ftservices.onlinereportinginc.com
Content-Type: text/xml; charset=utf-8
SOAPAction: "https://ftservices.onlinereportinginc.com/v2/UpdateClaimDates"<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <UpdateClaimDates xmlns="https://ftservices.onlinereportinginc.com/v2/">
      <oDates>
        <Login>integration.svc</Login>
        <Password>•••••••••</Password>
        <CompanyKey>ACME-AC-001</CompanyKey>
        <FileTracClaimID>881204</FileTracClaimID>
        <DateOfContact>2026-05-15T08:42:00</DateOfContact>
        <DateOfInspection>2026-05-17T14:20:00</DateOfInspection>
      </oDates>
    </UpdateClaimDates>
  </soap:Body>
</soap:Envelope>

Example Response (SOAP 1.1)

HTTP/1.1 200 OK
Content-Type: text/xml; charset=utf-8<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <UpdateClaimDatesResponse xmlns="https://ftservices.onlinereportinginc.com/v2/">
      <UpdateClaimDatesResult>
        <ClaimID>881204</ClaimID>
        <ResponseMessage>Success</ResponseMessage>
      </UpdateClaimDatesResult>
    </UpdateClaimDatesResponse>
  </soap:Body>
</soap:Envelope>

Related Methods

AddClaim — accepts ClaimDateFirstContact and ClaimDateInspection at creation time.
GetClaimDetail — verify the dates were applied.
Claim — DateOfContact and DateOfInspection on the returned claim are the fields this method updates.