This article documents every parameter accepted by AddClaim. It is the field-level companion to the AddClaim method article. The reference is organized by section in the same order the fields appear in the WSDL envelope.

How to read this reference

Column	Meaning
Field	The XML element name in the `<oClaim>` wrapper.
Type	The WSDL datatype. `type()` indicates a WSDL enumeration — see Enumerations.
Req	`*` for required parameters, blank otherwise.
U	`U` when the field can be updated on a second `AddClaim` call against the same `ClientCompanyID` + `ClientClaimNum`. Blank otherwise.
FileTrac UI Label	Where this field appears in the FileTrac web UI. Format: `Page → (Section) Label`.
Notes	Validation, mapping, or behavior notes.

Field annotations of [WSDL-only] indicate the field is present in the live WSDL envelope but is not documented in the published Freshdesk Appendix IV.

1. Authentication

Field	Type	Req	U	FileTrac UI Label	Notes
`Login`	string	*		—	Authorized system login of user.
`Password`	string	*		—	Corresponding password for the auth system login.
`CompanyKey`	string	*		—	Unique company code provided by FileTrac.

2. Routing

Field	Type	Req	U	FileTrac UI Label	Notes
`BranchName`	string			Add Claim → Assign Branch
`BranchID`	int			—	If known, used to set Branch.
`PrefixID`	int			—	If known, used to set File #.
`ClientCompanyID`	int	*		—	System-generated ID unique to Company.
`ClientCompanyName`	string			Add Claim → Client Company	Can substitute for `ClientCompanyID` (exact match). See `GetClientCompanies`.
`ContractID`	int			—	[WSDL-only] System ID of the contract to associate with the claim.
`ClientContactID`	int			—	System-generated ID unique to User.
`ClientContactName`	string			Add Claim → Client Contact	See `GetUsers`.
`AdjusterName`	string			Add Claim → Assign Adjuster	Must match exactly the username in FileTrac.
`AdjusterFirstName`	string			Add Claim → Assign Adjuster	Must match exactly the username in FileTrac.
`AdjusterLastName`	string			Add Claim → Assign Adjuster	Must match exactly the username in FileTrac.
`AdjusterEmail`	string			—	Email may be used to map adjuster.
`AdjusterID`	int			—	UserID returned from `GetUsers`.
`AdjusterAssignDate`	datetime			—	[WSDL-only] Date assigned to adjuster — in reporting.
`ManagerFirstName`	string			Add Claim → Assign Manager	Must match exactly the username.
`ManagerLastName`	string			Add Claim → Assign Manager	Must match exactly the username.
`ManagerEmail`	string			—	Email may be used to map manager.
`ManagerID`	int			—	UserID returned from `GetUsers`.
`SupervisorFirstName`	string			Add Claim → Assign Supervisor	Must match exactly the username.
`SupervisorLastName`	string			Add Claim → Assign Supervisor	Must match exactly the username.
`SupervisorEmail`	string			—	Email may be used to map.
`SupervisorID`	int			—	UserID returned from `GetUsers`.

3. Identification & Status

Field	Type	Req	U	FileTrac UI Label	Notes
`FileNumber`	string			Add Claim → File #	Overrides custom File # process.
`SecondaryFileNumber`	string		U	Add Claim → Secondary File #
`ClientClaimNum`	string	*		Add Claim → Client Claim #	Required. Used with `ClientCompanyID` to determine insert versus update.
`ClaimDateReceived`	string			Add Claim → Date Received
`ClaimStatus`	string		U	—	Overrides default status from Settings; must match an existing status.
`ClaimStatusDate`	string			—	Overrides default status date from Settings.
`ClaimDateReceivedFNOL`	—			—	Deprecated.
`SpecialInstructions`	string		U	Add Claim → Special Instructions
`IsAppraisal`	boolean			—	[WSDL-only] Added 2026.01.16. Flags the claim as an appraisal.

4. Primary Insured (also loads as contact)

Field	Type	Req	U	FileTrac UI Label	Notes
`InsuredFName`	string		U	Add Claim → (Primary Insured) First Name	Also Edit Contact under Insured (Primary).
`InsuredLName`	string		U	Add Claim → (Primary Insured) Last Name	Also Edit Contact under Insured (Primary).
`InsuredCompany`	string			Add Claim → (Primary Insured) Company	Also Edit Contact under Insured (Primary).
`PolicyNumber`	string		U	Add Claim → (Primary Insured) Policy #	Also Edit Contact under Insured (Primary).
`PolicyType`	string		U	Add Claim → (Primary Insured) Policy Type	Also Edit Contact under Insured (Primary).
`PolicySection`	string			—	[WSDL-only] Policy section identifier.
`PolicyEffectiveDate`	string		U	Add Claim → (Primary Insured) Policy Effective Date	If not a valid date, NULL is entered.
`PolicyExpirationDate`	string		U	Add Claim → (Primary Insured) Policy Expiration Date	If not a valid date, NULL is entered.
`PolicyConfirmedDate`	string			—	[WSDL-only] Date the policy was confirmed.
`LoanNumber`	string		U	Add Claim → (Primary Insured) Loan #
`InsuredPhone1`	string		U	Add Claim → (Primary Insured) Phone #	Maps to Home phone on the contact record.
`InsuredPhone2`	string		U	Add Claim → (Primary Insured) Alternate Phone #	Maps to Work phone on the contact record.
`InsuredCellPhone`	string		U	Add Claim → (Primary Insured) Cell Phone #
`InsuredEmail`	string		U	Add Claim → (Primary Insured) Email
`InsuredAddr1`	string		U	Add Claim → (Primary Insured) Street Address
`InsuredAddr2`	string		U	Add Claim → (Primary Insured) Address 2
`InsuredCity`	string		U	Add Claim → (Primary Insured) City
`InsuredState`	string		U	Add Claim → (Primary Insured) State
`InsuredZip`	string		U	Add Claim → (Primary Insured) ZIP
`InsuredCountry`	string		U	Add Claim → (Primary Insured) Country
`InsuredMortgagee`	string		U	Add Claim → (Primary Insured) Mortgagee

5. Secondary Insured (also loads as contact)

Field	Type	Req	U	FileTrac UI Label	Notes
`SecondaryInsuredFName`	string			Add Claim → (Secondary Insured) First Name	Also Edit Contact under Insured (Secondary).
`SecondaryInsuredLName`	string			Add Claim → (Secondary Insured) Last Name	Also Edit Contact under Insured (Secondary).
`FeeScheduleID`	int			Add Claim → Fee Schedule Selection	If known from `GetClaimData`.

6. Agent (also loads as contact)

Field	Type	Req	U	FileTrac UI Label	Notes
`AgentFName`	string		U	Add Claim → (Agent) First Name
`AgentLName`	string		U	Add Claim → (Agent) Last Name
`AgentCompany`	string			Add Claim → (Agent) Company
`AgentEMail`	string			Add Claim → (Agent) Email
`AgentPhone1`	string			Add Claim → (Agent) Office Phone	Maps to Office phone.
`AgentPhone2`	string			Add Claim → (Agent) Cell Phone	Maps to Cell phone.
`AgentAddr1`	string			Add Claim → (Agent) Address (line 1)
`AgentAddr2`	string			Add Claim → (Agent) Address (line 2)
`AgentCity`	string			Add Claim → (Agent) City
`AgentState`	string			Add Claim → (Agent) State	Must be state/province abbreviation.
`AgentZIP`	string			Add Claim → (Agent) ZIP
`AgentCountry`	string			Add Claim → (Agent) Country

7. Loss Location

Field	Type	Req	U	FileTrac UI Label	Notes
`LossAddr1`	string		U	Add Claim → (Loss Location) Street Address
`LossAddr2`	string		U	Add Claim → (Loss Location) Address 2
`LossCity`	string		U	Add Claim → (Loss Location) City
`LossState`	string		U	Add Claim → (Loss Location) State	Must be state/province abbreviation.
`LossZIP`	string		U	Add Claim → (Loss Location) ZIP
`LossCountry`	string		U	Add Claim → (Loss Location) Country
`LossCounty`	string			Add Claim → (Loss Location) County
`PremiseNumber`	string			Add Claim → Premise No.
`BuildingNumber`	string			Add Claim → Building No.

8. Primary Claimant (also loads as contact)

Field	Type	Req	U	FileTrac UI Label	Notes
`ClaimantFName`	string			Add Claim → (Primary Claimant) First Name
`ClaimantLName`	string			Add Claim → (Primary Claimant) Last Name
`ClaimantCompany`	string			Add Claim → (Primary Claimant) Company
`ClaimantEMail`	string			Add Claim → (Primary Claimant) Email
`ClaimantPhone1`	string			Add Claim → (Primary Claimant) Phone
`ClaimantPhone2`	string			Add Claim → —	Only visible in Contact section — maps to Cell.
`ClaimantAddr1`	string			Add Claim → (Primary Claimant) Street Address
`ClaimantAddr2`	string			Add Claim → (Primary Claimant) Address 2
`ClaimantCity`	string			Add Claim → (Primary Claimant) City
`ClaimantState`	string			Add Claim → (Primary Claimant) State	Must be state/province abbreviation.
`ClaimantZIP`	string			Add Claim → (Primary Claimant) ZIP
`ClaimantCountry`	string			Add Claim → (Primary Claimant) Country
`ClaimantCounty`	string			—	Only visible in Contact section.
`ClaimantGender`	type()			—	Expects values of `ClaimantGenderType` — see Enumerations. Only visible in Contact section.
`ClaimantSSN`	string			—	Only visible in Contact section.
`ClaimantDOB`	datetime			—	Only visible in Contact section.

9. Loss Info

Field	Type	Req	U	FileTrac UI Label	Notes
`LossDate`	string		U	Add Claim → (Loss Info) Date of Loss
`LossType`	string		U	Add Claim → (Loss Info) Type of Loss
`ClaimUrgent`	string		U	Add Claim → (Loss Info) …Urgent Contact	Accepts `1`, `true`, or `yes`.
`LossMOLD`	string		U	Add Claim → (Loss Info) MOLD Claim	Accepts `1`, `true`, or `yes`.
`LossUnit`	string		U	Add Claim → (Loss Info) Unit
`CATCode`	string		U	Add Claim → (Loss Info) CAT Code
`LossDescription`	string		U	Add Claim → (Loss Info) Loss Description
`AdjustmentType`	string		U	Add Claim → (Loss Info) Type of Adjustment
`ClaimDateFirstContact`	string		U	Add Claim → Date of First Contact	If not a valid date, NULL is entered.
`ClaimDateInspection`	string		U	Add Claim → Date of Inspection	If not a valid date, NULL is entered.
`CauseOfLoss`	string			—	Deprecated — 2-character max.
`LOBCode`	string		U	Add Claim → (Loss Info) Statutory LOB Code
`ISOCode`	string		U	Add Claim → (Loss Info) ISO Code
`CauseCode`	string			Add Claim → (Loss Info) Claim Cause Code
`ClaimACV`	decimal		U	Add Claim → ACV
`ClaimRCV`	decimal		U	Add Claim → RCV
`ClaimAmount`	decimal		U	Add Claim → Amount of Claim

10. Coverage

Field	Type	Req	U	FileTrac UI Label	Notes
`Deductible`	decimal		U	Add Claim → (Coverage) Deductible
`WindDeductible`	decimal		U	Add Claim → (Coverage) Wind Deductible
`CoverageA`	string		U	Add Claim → (Coverage) Coverage A
`CoverageB`	string		U	Add Claim → (Coverage) Coverage B
`CoverageC`	string		U	Add Claim → (Coverage) Coverage C
`CoverageD`	string		U	Add Claim → (Coverage) Coverage D
`CoverageE`	string		U	Add Claim → (Coverage) Coverage E	Not visible to all IAs.
`CoverageF`	string		U	Add Claim → (Coverage) Coverage F	Not visible to all IAs.
`CoverageADeductible`	string			Add Claim → (Coverage) Deductible	Coverage Deductibles not available to all.
`CoverageBDeductible`	string			Add Claim → (Coverage) Deductible	Coverage Deductibles not available to all.
`CoverageCDeductible`	string			Add Claim → (Coverage) Deductible	Coverage Deductibles not available to all.
`CoverageDDeductible`	string			Add Claim → (Coverage) Deductible	Coverage Deductibles not available to all.
`CoverageEDeductible`	string			Add Claim → (Coverage) Deductible	Not visible to all IAs.
`CoverageFDeductible`	string			Add Claim → (Coverage) Deductible	Not visible to all IAs.
`Endorsements`	string		U	Add Claim → (Coverage) Endorsements

11. Flood

Field	Type	Req	U	FileTrac UI Label	Notes
`FloodContentsLocation`	string		U	Add Claim → (Flood) Contents Location
`FloodContentsDescription`	string		U	Add Claim → (Flood) Contents Description
`FloodBuildingDescription`	string		U	Add Claim → (Flood) Building Description
`FloodProgram`	type()		U	Add Claim → (Flood) Program	See `FloodProgramType`.
`FloodRisk`	type()		U	Add Claim → (Flood) Risk	See `FloodRiskType`.
`FloodCommunityNumber`	string		U	Add Claim → (Flood) Community #
`FloodCommunityName`	string		U	Add Claim → (Flood) Community Name
`FloodIsPostFirm`	boolean		U	Add Claim → (Flood) Post FIRM
`FloodFirmDate`	datetime		U	Add Claim → (Flood) FIRM Date
`FloodIsPrincipleResidence`	boolean		U	Add Claim → (Flood) Principle Residence
`FloodZone`	string		U	Add Claim → (Flood) Flood Zone
`FloodEnclosureType`	string		U	Add Claim → (Flood) Enclosure Type
`FloodCondoCode`	string		U	Add Claim → (Flood) Condo Code
`FloodNumberOfFloors`	int		U	Add Claim → (Flood) Number of Floors
`FloodLowestFloorElevation`	string			Add Claim → (Flood) Lowest Floor Elevation
`FloodIsElevated`	boolean			Add Claim → (Flood) Elevated
`FloodBaseElevation`	string			Add Claim → (Flood) Base Elevation
`FloodConstructionDate`	datetime			Add Claim → (Flood) Construction Date
`FloodGarage`	string		U	Add Claim → (Flood) Garage
`FloodRemarks`	string		U	Add Claim → (Flood) Remarks
`FloodCWOPReason`	type()		U	Add Claim → (Loss Info) CWOP Reason	See `FloodCWOPReasonType`.
`FloodInteriorWaterDepth`	decimal		U	Add Claim → (Loss Info) Interior Water Depth
`FloodExteriorWaterDepth`	decimal		U	Add Claim → (Loss Info) Exterior Water Depth
`FloodIsControlMeasureFailure`	boolean		U	Add Claim → (Loss Info) …failure of flood control measure?
`FloodIsUnnaturalCauses`	boolean		U	Add Claim → (Loss Info) …natural causes contribute to flooding
`FloodWaterRemainedDays`	int		U	Add Claim → (Loss Info) Time Water Remained Days
`FloodWaterRemainedHours`	int		U	Add Claim → (Loss Info) Time Water Remained Hours
`FloodIsRCCoverageQualifier`	boolean		U	Add Claim → (Loss Info) Insured Qualifies for R/C coverage?
`FloodCharacteristic`	type()		U	Add Claim → (Loss Info)	See `FloodCharacteristicType`.
`FloodDateWaterEntered`	datetime		U	Add Claim → (Loss Info) Date Water Entered
`FloodDateWaterReceded`	datetime		U	Add Claim → (Loss Info) Date Water Receded
`FloodContentsAdvancePaymentAmount`	decimal			—	For use with Torrent flood claims only.
`FloodBuildingAdvancePaymentAmount`	decimal			—	For use with Torrent flood claims only.

12. Auto

Field	Type	Req	U	FileTrac UI Label	Notes
`AutoYear`	string			Add Claim → (Auto Info) Auto Year
`AutoMake`	string			Add Claim → (Auto Info) Auto Make
`AutoModel`	string			Add Claim → (Auto Info) Auto Model
`AutoVIN`	string			Add Claim → (Auto Info) Auto VIN #
`AutoMileage`	string			Add Claim → (Auto Info) Odometer	Added 2026.01.16.
`AutoDamages`	string			Add Claim → (Auto Info) Auto Damages
`AutoCoverage`	string			Add Claim → (Auto Info) Auto Coverage
`AutoDeductible`	string			Add Claim → (Auto Info) Auto Deductible
`AutoLocation`	string			Add Claim → (Auto Info) Auto Location

13. Other

Field	Type	Req	U	FileTrac UI Label	Notes
`Latitude`	string			—	If not provided, the API will generate.
`Longitude`	string			—	If not provided, the API will generate.
`ApplyAutoTimeLogs`	boolean			—	Triggers process.
`Note`	string			—	Loads as a Diary Note on the new claim.

14. Contact Loading Behavior

AddClaim populates contacts in two distinct ways.

Implicit contacts are created from the fixed-purpose field sets on the envelope:

Field set	Creates contact of type	Primary?
`Insured*` fields	`Insured`	Yes
`SecondaryInsured*` fields	`Insured`	No
`Agent*` fields	`Agent`	No (a single agent on a claim is the primary by default)
`Claimant*` fields	`Claimant`	Yes

Explicit contacts are passed in the nested <Contacts> wrapper. Each entry uses the schema below (a subset of the Contact type — addresses, phones, type, gender, occupation, notes). The outer and inner element names are both Contacts; a contact set looks like:

<Contacts>
  <Contacts>
    <ContactType>Contractor</ContactType>
    <ContactIsPrimary>false</ContactIsPrimary>
    <ContactFirstName>Marco</ContactFirstName>
    <ContactLastName>Reyes</ContactLastName>
    <!-- ...other contact fields... -->
  </Contacts>
  <Contacts>
    <ContactType>Attorney</ContactType>
    <!-- ...other contact fields... -->
  </Contacts>
</Contacts>

The fields available inside each inner <Contacts> element:

Field	Type	Notes
`ContactType`	type()	See `ContactType`.
`ContactIsPrimary`	boolean
`ContactFirstName`	string
`ContactLastName`	string
`ContactCompany`	string
`ContactCode`	string
`ContactDescription`	string
`ContactGender`	type()	See `ContactGender`.
`ContactOccupation`	string
`ContactHomePhone`	string
`ContactCellPhone`	string
`ContactOfficePhone`	string
`ContactFax`	string
`ContactEmail`	string
`ContactAddress1`	string
`ContactAddress2`	string
`ContactCity`	string
`ContactState`	string
`ContactZip`	string
`ContactCountry`	string
`ContactNotes`	string

Update Behavior

When AddClaim is called with a ClientCompanyID + ClientClaimNum combination that matches an existing claim, only the fields marked U are updated. All other fields are ignored — even if you supply different values, the existing values remain. This is by design: the update path is intentionally narrow to prevent destructive overwrites of stable claim data.

To make broader updates to an existing claim, use the dedicated update method (UpdateClaimDates for contact and inspection dates) or modify the claim through the FileTrac UI.

AddClaim — the method article.
Common Integration Patterns — when to use update versus insert.
Enumerations — all type() parameter values.
Claim — the resulting type returned by GetClaimDetail.
Error Codes & Response Codes — AddClaim-specific error messages.

AddClaim Field Reference