Purpose

Returns the lookup keys of claims that changed since a given datetime. Use this method to drive an incremental ingestion pipeline — poll GetUpdatedClaims periodically, then call GetClaimDetail for each returned claim ID to pull the full updated record.

Endpoint

Method: GetUpdatedClaims
SOAPAction (1.1): "https://ftservices.onlinereportinginc.com/v2/GetUpdatedClaims"
Parameter wrapper: <oParms>

Authentication

Standard credentials apply. See Authentication & Authorization.

Parameters

Name	Type	Required	Description
`Login`	string	yes	Authorized FileTrac system login.
`Password`	string	yes	Password for the login.
`CompanyKey`	string	yes	The unique company code provided by FileTrac.
`DateFrom`	dateTime	yes	Inclusive start of the change window. End of the window is always the current server datetime.
`ClientCompanyID`	int	no	Filter to claims of a specific client company.
`ClientCompanyName`	string	no	Filter by client company name (must match FileTrac exactly).
`ExcludeClaimsOfBDXCompanies`	boolean	no	Default `false`. Set `true` to exclude claims belonging to BDX (Bordereaux) carriers.

Response

Returns a list of ClaimUpdateExtract objects. This is not a full claim — only the identifying keys plus the update datetime are returned. Use the returned FileTracClaimID with GetClaimDetail to pull full claim data.

Property	Datatype	Description
`FileTracClaimID`	int	System ID of the updated claim. Pass to `GetClaimDetail` for full data.
`FileTracFileNumber`	string	File # of the claim.
`SecondaryFileNumber`	string	Secondary file # if set.
`DateOfUpdate`	dateTime	Datetime of the most recent change visible in any of the tracked change logs.

Errors

This method does not produce method-specific business errors. Authentication failures surface via ResponseCode. An empty result set means no claims changed in the window — not an error.

Remarks

Activity tracked. A claim appears in this list if there was activity on it — changes to the claim itself, reserve changes, new messages, or new reports — after DateFrom. This is broader than just claim-record edits.
The window is half-open at the top. End of range is the current server time at the moment the call is processed. To avoid duplicates across polls, persist the latest DateOfUpdate observed and supply it as the next DateFrom.
No nested data. Unlike GetClaimSummaries, this method does not return the full claim object. It is intentionally lightweight to support frequent polling.
BDX exclusion. Use ExcludeClaimsOfBDXCompanies=true when downstream systems do not handle Bordereaux carriers. The flag filters at the client-company level.
Both ClientCompanyID and ClientCompanyName are mutually exclusive in practice — supplying both yields the union, which is rarely desired here. Pick one.

Example Request (SOAP 1.1)

POST /v2/service.asmx HTTP/1.1
Host: ftservices.onlinereportinginc.com
Content-Type: text/xml; charset=utf-8
SOAPAction: "https://ftservices.onlinereportinginc.com/v2/GetUpdatedClaims"<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <GetUpdatedClaims xmlns="https://ftservices.onlinereportinginc.com/v2/">
      <oParms>
        <Login>integration.svc</Login>
        <Password>•••••••••</Password>
        <CompanyKey>ACME-AC-001</CompanyKey>
        <DateFrom>2026-05-26T00:00:00</DateFrom>
        <ExcludeClaimsOfBDXCompanies>false</ExcludeClaimsOfBDXCompanies>
      </oParms>
    </GetUpdatedClaims>
  </soap:Body>
</soap:Envelope>

Example Response (SOAP 1.1)

HTTP/1.1 200 OK
Content-Type: text/xml; charset=utf-8<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <GetUpdatedClaimsResponse xmlns="https://ftservices.onlinereportinginc.com/v2/">
      <GetUpdatedClaimsResult>
        <ClaimUpdateExtract>
          <FileTracClaimID>881204</FileTracClaimID>
          <FileTracFileNumber>AC-26-001142</FileTracFileNumber>
          <SecondaryFileNumber/>
          <DateOfUpdate>2026-05-27T10:14:22</DateOfUpdate>
        </ClaimUpdateExtract>
        <ClaimUpdateExtract>
          <FileTracClaimID>881217</FileTracClaimID>
          <FileTracFileNumber>AC-26-001155</FileTracFileNumber>
          <SecondaryFileNumber>LSM-X-44829</SecondaryFileNumber>
          <DateOfUpdate>2026-05-27T09:02:18</DateOfUpdate>
        </ClaimUpdateExtract>
      </GetUpdatedClaimsResult>
    </GetUpdatedClaimsResponse>
  </soap:Body>
</soap:Envelope>

Related Methods

GetClaimDetail — call this for each returned FileTracClaimID to pull full claim data.
GetClaimSummaries — bulk read with top-level claim data; supports its own DateUpdatedSince parameter.
Common Integration Patterns — the polling-for-changes pattern.