The Note object represents a diary entry attached to a claim. Notes are created by AddClaimNote, retrieved by GetClaimNotes or as part of GetClaimDetail, and cannot be updated or deleted through the API. Each note can carry a list of attached emails when IncludeNoteEmails=true is passed to GetClaimNotes.

The XML element name in the response envelope is ClaimNoteExtract. The nested email element is NoteEmail.

Properties

Property	Datatype	FileTrac UI Location	Description
`FileTracClaimID`	int	—	System ID of the claim this note belongs to.
`FileTracFileNumber`	string	Diary Notes → Header / File #	File # of the claim.
`NoteID`	int	—	System-generated ID unique to this note. Pass this to `GetClaimNotes` to retrieve a single note.
`UserID`	int	—	System ID of the user who created the note.
`UserFirstName`	string	Diary Notes → User column	First name of the user who created the note.
`UserLastName`	string	Diary Notes → User column	Last name of the user who created the note.
`VisibleToClient`	string	Diary Notes → Italic indicator in the upper-right of the comment	`Yes` or `No` — whether the note is visible to the client company.
`NoteTimeStamp`	dateTime	Diary Notes → Upper-left of comment	Timestamp the note was created.
`Note`	string	Diary Notes → Comment below timestamp	The actual text body of the note. Limited to 4000 characters when written via `AddClaimNote`.
`Emails`	List of `NoteEmail`	Diary Notes → View Email link in comment	Emails attached to this note. Returned only when `IncludeNoteEmails=true` is passed to `GetClaimNotes`.

NoteEmail (nested)

NoteEmail represents an email captured against a note. Emails are not creatable through the API — they enter the system through FileTrac's mail processing. They are read-only.

Property	Datatype	FileTrac UI Location	Description
`From`	string	Email View → From	Sender.
`To`	string	Email View → To	Primary recipients.
`CC`	string	Email View → CC	CC recipients.
`BCC`	string	Email View → BCC	BCC recipients.
`Subject`	string	Email View → Subject	Email subject line.
`Body`	string	Email View → Content below subject line	Email body.
`Date`	dateTime	Email View → Sent	Date the email was sent.

Constraints

Notes cannot be updated. There is no UpdateClaimNote method. Corrections require a new note that supersedes the previous one.
Notes cannot be deleted through the API. Voids must be handled through the FileTrac UI.
Note body is limited to 4000 characters on AddClaimNote. Longer text is truncated server-side.
Note visibility is recorded once at creation time via VisibleToClient. The visibility flag cannot be changed through the API after the fact.

Related Methods

AddClaimNote — create a new note.
GetClaimNotes — retrieve notes for a claim (or one note by NoteID).
GetClaimDetail — returns the Notes list inline.