Evaluating FileTrac
The detailed answers serious buyers need. Pricing, plan tiers, integrations, security and compliance, ELIAS AI, onboarding, the TPA Module, persona-specific capability deep-dives, and how FileTrac compares to other claims platforms on the market.
12 articles
- How does FileTrac pricing work, plain English?FileTrac is a SaaS subscription with eight published tiers, from $250/month at entry to $10,000/month at the highest enterprise tier. Customers receive two bills — subscription on the 1st of…
- What's actually included at every pricing tier — and what costs extra?Every FileTrac tier ships with the same platform. What scales by tier is volume. What's NOT included is the TPA Module and specific integration bridges — paid add-ons activated per…
- How does the TPA Module pricing work — is it included, or an add-on?The TPA Module is an add-on. Not bundled into any base tier. $250 one-time setup plus $200 per month, flat — regardless of TPA volume.
- Do I have to pay annually, or can I pay monthly?Both options. Annual billing credits one full month against the year. Mid-year tier upgrades on annual billing pay the full new annual minus credit for the original prepayment, with the…
- How long does setup take from sign-up to working real claims?You can start running real claims the second you're in the system. Most customers are working real claims within a day. At the most complex level, full setup runs 1-2…
- What does the onboarding process actually look like?Onboarding is iterative and per-client, not big-bang. Sign up, set up your first client, run live claims, add the next client. Most customers are working real claims within a day.
- What does "pre-loaded sample workspace" mean — will my real data be mixed with examples?The sample workspace is a single complete real-world workflow pre-loaded into your tenant — one sample customer with users, fee schedule, representatives, default settings, and 2–3 fully completed sample claims.…
- Is there a free trial, and what does it include?There is no traditional free trial. The 90-day cancellation notice functions as a real evaluation window — sign up, give notice on day one if you want, use the live…
- Can I migrate my existing claim data into FileTrac, and how?Yes. Bulk user upload, current and in-flight claims migration, and configuration import are all part of standard onboarding at no additional charge. Legacy closed claims and complex migrations are scoped…
- What is SOC 2, and where are you in that process?SOC 2 Type II is in progress. Audit window: H2 2026. Drata-managed continuous monitoring is live now. Attestation report follows the audit and will be available behind the Drata Trust…
- Is my data being used to train AI models — yours or anyone else's?No. Customer data is never used to train Anthropic, OpenAI, or Google models — that is a contractual obligation under enterprise Zero Data Retention agreements, not a setting that can…
- What's your AI strategy, and how does ELIAS work inside FileTrac?ELIAS AI today is a knowledge source — answers questions, explains workflows, points users to the right module. Three forms: Concierge on the website, in the dashboard, in support. Action-taking…