Subscribing to FileTrac
Final-mile questions for prospects ready to commit. Contracts, support and SLAs, cancellation, data ownership, migration playbooks, references, and what your first 30 days actually look like.
8 articles
- We're ready to get started — what do we do next?Click the Get Started button on the website, or go directly to https://staging.evolution.global/get-started. That's the path.
- What does the contract actually say — what am I agreeing to?When you sign up, you sign Evolution Global's Master Service Agreement, which incorporates a DPA and references the published AUP and Privacy Policy. The full set is on the website…
- What's your cancellation policy if FileTrac doesn't work out?Every FileTrac subscription includes a 90-day cancellation notice. You can give notice at any point (including day one), continue using the system fully during the 90 days, and either cancel…
- Are there long-term commitments or auto-renewal traps I should know about?No multi-year lock-in. No auto-renewal traps. Annual subscriptions auto-renew at 12 months but the 90-day cancellation notice can be given at any time. Monthly subscribers can change tiers in either…
- What kind of support do I get, and how fast do you respond?Three published support tiers — Basic, Business, Enterprise — bundled with your subscription tier. Specific response-time SLAs are part of the Master Service Agreement and the demo conversation.
- What's your roadmap — what's coming, and how do you decide what to build?Updates ship weekly. The brand stance is "ship in public, milestones not promises." NOW / LIVE+ / NEXT capability state published. Customer outcomes drive the queue; the Foundation governs the…
- Can I export my data if I leave?Yes. The 22-method SOAP API is included with every tier for ongoing data export. At cancellation, the published 30-day export window opens. After that, FileTrac data is deleted from production…
- Who owns the data my team puts into FileTrac?You do. The customer owns the claim data, fee schedules, contacts, configurations, and user records. Evolution Global is data processor with a license to provide the service. Customer data is…