Every Evolve subscription includes a 90-day cancellation notice. That's the published policy. You can give notice at any point in your subscription — including day one if you want to start with that safety net — and your cancellation completes 90 days from the date of notice. During those 90 days you continue to use the system fully and continue to be billed at your tier rate. If you change your mind before the window closes, you cancel the notice and continue. There is no multi-year lock-in, no early-termination penalty, and no reduction in functionality during the notice period.
How the 90-day notice works
Three steps:
Submit notice. Through the customer portal or through your account team. Date the notice with the effective day.
Continue using the system. For the next 90 days, your subscription operates normally. You're billed at your tier rate. Your team uses the platform without restriction. New claims continue to flow. Reports continue to run.
Decide before the 90-day mark. If you want to stay, cancel the notice and continue under your existing subscription. If you want to exit, the cancellation completes at the 90-day mark and your subscription ends.
The notice is reversible at any point during the 90 days.
What happens at the 90-day mark if you exit
The subscription ends. Three things happen:
Billing stops. No further subscription bills. The final usage bill covers any prior-month activity that hadn't been billed yet.
Data export window opens. You have 30 days from the cancellation date to export your data. The 22-method SOAP API and the standard export tooling are both available.
Data is deleted within 60 days. Per the Privacy Policy retention schedule, Evolve data is deleted from production systems within 60 days of cancellation completion. Backup retention follows the standard backup-rotation schedule.
If you need a longer export window for migration to another system, that's something to flag at the time of notice — extensions are handled customer-by-customer.
No early-termination penalty
There is no early-termination fee on monthly subscriptions. Monthly subscribers can change tiers in either direction every month, and cancellation works the same way: give 90-day notice, ride out the window, exit clean.
For annual subscriptions, the trade-off is that the annual discount is priced under the assumption of a 12-month commitment. Cancellation during an annual term does not refund the unused portion of the prepayment. Practical paths:
Hold through end of annual term, then cancel. Standard route. The 90-day notice can be given before the renewal date so cancellation completes around renewal.
Switch from annual to monthly first, then cancel. Inform Evolution Global before your renewal date that you're switching to monthly; the next renewal cycle starts on monthly billing; then give the 90-day notice on the monthly subscription.
What does not happen during the 90-day notice
No degraded functionality. The platform doesn't lock features during your notice period. You have full access to every module, every integration you've activated, every report, every data export tool.
No surprise charges. Your tier rate continues at the published rate. Usage bills cover actual activity. No "cancellation processing fee" or similar hidden item.
No support tier downgrade. Whatever support plan you signed up for stays in force through the cancellation date.
Why it's structured this way
Most SaaS contracts split the difference: short-notice cancellation bundled with multi-year auto-renewal traps, or no cancellation at all on annual contracts. The 90-day notice is the middle path — the customer gets a real, no-friction exit; Evolution Global gets enough notice to plan operationally.
Related questions
How does Evolve pricing work, plain English?
Are there long-term commitments or auto-renewal traps I should know about?
Is there a free trial, and what does it include?
Can I export my data if I leave?
Who owns the data my team puts into Evolve?