Purpose

Returns a single claim by ID with every nested list populated — Secondary Adjusters, Notes, Note Emails, Reports, Contacts, Claim Shares, Contracts, Invoices, Invoice Services, Invoice Expenses, Reserves, Reserve Changes, Reserve Recoveries, Reserve Payments, and Inspection Forms. Use it after GetClaimSummaries or GetUpdatedClaims has identified a claim of interest.

Endpoint

Method: GetClaimDetail
SOAPAction (1.1): "https://ftservices.onlinereportinginc.com/v2/GetClaimDetail"
Parameter wrapper: <oParms>

Authentication

Standard credentials apply. See Authentication & Authorization.

Parameters

Name	Type	Required	Description
`Login`	string	yes	Authorized FileTrac system login.
`Password`	string	yes	Password for the login.
`CompanyKey`	string	yes	The unique company code provided by FileTrac.
`FileTracClaimID`	int	yes	The system ID of the individual claim. Obtained from `AddClaim`, `GetClaimSummaries`, or `GetUpdatedClaims`.

Response

Returns a single Claim object (XML element ClaimExtract) with all nested lists populated. The nested lists are:

Nested list	Type	Notes
`SecondaryAdjusters`	`SecondaryAdjuster`	Additional adjusters assigned.
`Notes`	`Note`	Diary notes. Each note carries an `Emails` sublist that is null in this method — call `GetClaimNotes` with `IncludeNoteEmails=true` to populate.
`Reports`	`Report`	Lightweight metadata only (ID, title, file name, date, confidential flag). Call `GetClaimReports` to retrieve binary content.
`Contacts`	`Contact`	Every contact attached to the claim.
`ClaimShares`	`ClaimShare`	Share arrangements (reinsurance or coverholder splits).
`Contracts`	`Contract`	Contracts that apply to this claim.
`Invoices`	`Invoice`	Invoices generated against this claim. Each invoice carries `Services` and `Expenses` sublists that are null in this method — call `GetInvoiceDetail` per invoice ID to populate.
`Reserves`	`Reserve`	Reserves with their `Changes`, `Payments`, and `Recovery` sublists fully populated.
`InspectionForms`	`InspectionForm`	Form IDs and names only.

Returns null if the claim is not found, or if the authenticated user does not have access.

Errors

This method does not produce method-specific business errors. Authentication failures surface via ResponseCode. A missing or unauthorized claim returns null rather than an error message.

Remarks

Two-call pattern for full data fidelity. GetClaimDetail populates most nested objects, but note emails require GetClaimNotes with IncludeNoteEmails=true, report binaries require GetClaimReports, and invoice services/expenses require GetInvoiceDetail per invoice ID. This is a deliberate performance design.
Reserves is fully populated here. Unlike notes, reports, and invoices, the reserve sublists (Changes, Payments, Recovery) come back complete in GetClaimDetail.
GetClaimDetail is the single-claim deep read. For multi-claim pulls, call GetClaimSummaries (top-level only) or GetUpdatedClaims (lookup keys only).
Polling pattern. A common ingestion pipeline polls GetUpdatedClaims, then calls GetClaimDetail for each claim ID returned.

Example Request (SOAP 1.1)

POST /v2/service.asmx HTTP/1.1
Host: ftservices.onlinereportinginc.com
Content-Type: text/xml; charset=utf-8
SOAPAction: "https://ftservices.onlinereportinginc.com/v2/GetClaimDetail"<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <GetClaimDetail xmlns="https://ftservices.onlinereportinginc.com/v2/">
      <oParms>
        <Login>integration.svc</Login>
        <Password>•••••••••</Password>
        <CompanyKey>ACME-AC-001</CompanyKey>
        <FileTracClaimID>881204</FileTracClaimID>
      </oParms>
    </GetClaimDetail>
  </soap:Body>
</soap:Envelope>

Example Response (SOAP 1.1)

HTTP/1.1 200 OK
Content-Type: text/xml; charset=utf-8<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <GetClaimDetailResponse xmlns="https://ftservices.onlinereportinginc.com/v2/">
      <GetClaimDetailResult>
        <!-- Full top-level Claim fields per the Claim type -->
        <FileTracClaimID>881204</FileTracClaimID>
        <FileNumber>AC-26-001142</FileNumber>
        <ClaimStatus>Open</ClaimStatus>
        <!-- ...all other top-level Claim fields... -->
        <SecondaryAdjusters>
          <ClaimExtractSecondaryAdjusters>
            <ID>9921</ID>
            <UserID>4118</UserID>
            <UserFirstName>Diana</UserFirstName>
            <UserLastName>Park</UserLastName>
          </ClaimExtractSecondaryAdjusters>
        </SecondaryAdjusters>
        <Notes>
          <ClaimNoteExtract>
            <FileTracClaimID>881204</FileTracClaimID>
            <NoteID>552103</NoteID>
            <UserID>3327</UserID>
            <UserFirstName>Linh</UserFirstName>
            <UserLastName>Nguyen</UserLastName>
            <VisibleToClient>Yes</VisibleToClient>
            <NoteTimeStamp>2026-05-15T08:42:11</NoteTimeStamp>
            <Note>Initial contact with insured complete. Inspection scheduled 5/17.</Note>
            <Emails xsi:nil="true" />
          </ClaimNoteExtract>
        </Notes>
        <Reports>
          <ClaimExtractReports>
            <ReportID>117820</ReportID>
            <ReportTitle>Initial Inspection Photos</ReportTitle>
            <ReportFileName>inspection_5_17.pdf</ReportFileName>
            <ReportDate>2026-05-17T14:20:00</ReportDate>
            <Confidential>0</Confidential>
          </ClaimExtractReports>
        </Reports>
        <Contacts>
          <Contact>
            <ID>442101</ID>
            <Type>Insured</Type>
            <Primary>Yes</Primary>
            <FirstName>Daniel</FirstName>
            <LastName>Kowalski</LastName>
            <!-- ...other contact fields... -->
          </Contact>
        </Contacts>
        <Reserves>
          <Reserve>
            <ID>20431</ID>
            <Category>Property</Category>
            <Type>Indemnity</Type>
            <Date>2026-05-15T00:00:00</Date>
            <Updated>2026-05-22T00:00:00</Updated>
            <Incurred>45000.00</Incurred>
            <Changes>
              <ReserveChange>
                <ID>30821</ID>
                <Date>2026-05-22T00:00:00</Date>
                <ChangedFrom>30000.00</ChangedFrom>
                <ChangedTo>45000.00</ChangedTo>
                <Reason>Additional damage discovered during inspection</Reason>
              </ReserveChange>
            </Changes>
            <Payments />
            <Recovery />
          </Reserve>
        </Reserves>
        <InspectionForms />
        <!-- ...other nested lists... -->
      </GetClaimDetailResult>
    </GetClaimDetailResponse>
  </soap:Body>
</soap:Envelope>

Fields and nested lists are abbreviated above. The complete shape is documented under the Claim type reference.

Related Methods

GetClaimSummaries — multi-claim list, top-level only.
GetUpdatedClaims — claim IDs that changed since a given datetime.
GetClaimNotes — call with IncludeNoteEmails=true for full note emails.
GetClaimReports — retrieve binary report file content.
GetInvoiceDetail — populate Services and Expenses on a returned invoice.
Claim — the type returned.