ELIAS AI is a powerful tool designed to help claims professionals work more efficiently. However, like all AI systems, it has limitations. This article explains what to expect from ELIAS AI in terms of accuracy, how to use it responsibly, and best practices for incorporating AI-generated content into your claims workflow.

The core principle is simple: ELIAS AI is an assistant, not a replacement for professional judgment. Always review, verify, and apply your expertise to any output ELIAS AI produces.

ELIAS AI strives to provide accurate, relevant responses, but it may not always be correct. There are several important things to understand about how ELIAS AI generates its responses:

AI-generated content is not guaranteed to be accurate. ELIAS AI generates responses based on patterns in its training data and the information you provide. It may occasionally produce incorrect information, miss important details, or misinterpret your request.

ELIAS AI does not have real-time access to all claim data. While it can search claims and analyze documents you upload, it works with the information available to it at the time of your request. Always verify critical data points against the source records in FileTrac.

Document summaries are interpretive. When ELIAS AI summarizes a document, it identifies what it considers the most important information. It may omit details that are relevant to your specific needs. Use summaries as a starting point, not a substitute for reading the full document when precision matters.

Financial figures require verification. If ELIAS AI extracts or calculates financial amounts from documents or data, always cross-check these figures against the original source. Small errors in financial data can have significant downstream consequences in claims processing.

Follow these practices to get the most value from ELIAS AI while maintaining the quality and accuracy your work requires:

Never send an ELIAS AI-drafted email, letter, or document to a client, insured, carrier, or any external party without first reading it carefully. Check for accuracy of names, claim numbers, dates, amounts, and any factual claims. Verify that the tone is appropriate for the recipient and situation.

When ELIAS AI provides specific data — reserve amounts, dates, policy numbers, contact information — verify these against the actual claim record in FileTrac. Do not rely solely on AI-generated figures for official communications or financial decisions.

Think of ELIAS AI outputs as first drafts or starting points. A document summary gives you an overview to work from. A drafted email gives you a structure to refine. A chart gives you a visualization to verify and enhance. Your professional expertise is what turns these starting points into finished work.

When uploading documents to ELIAS AI for analysis, be mindful of the sensitivity of the content. Follow your firm's data handling policies regarding what types of documents can be processed through AI tools.

ELIAS AI is not a legal advisor. While it can draft correspondence and summarize documents, its output should not be treated as legal guidance. For legal questions, consult with your firm's legal counsel or compliance team.

ELIAS AI is well-suited for:

• Drafting routine correspondence — Introduction emails, status updates, and standard letters that you review before sending.

• Summarizing lengthy documents — Getting a quick overview of a long report or claim file to help you decide where to focus your attention.

• Creating data visualizations — Quickly charting data for presentations, reports, or internal analysis.

• Searching claims — Finding claims quickly using natural language instead of navigating search forms.

• Getting FileTrac help — Learning how to use system features, find reports, or navigate workflows.

• Checking weather and events — Getting quick contextual information for claims in specific areas.

Use extra care when working with ELIAS AI output in these situations:

• Official financial documents — Invoices, reserve calculations, payout summaries, and any document involving dollar amounts.

• Legal correspondence — Denial letters, coverage opinions, or any communication with legal implications.

• Regulatory submissions — TORRENT reports, compliance filings, or any document submitted to a regulatory body.

• Client-facing reports — Any report or document that will be delivered to a carrier, insured, or other external party.

In these cases, use ELIAS AI to assist with drafting or analysis, but apply thorough review and verification before finalizing.

The ELIAS AI interface includes a disclaimer that reads: "ELIAS AI may not always produce accurate information. Always double check any output."

This is not a formality — it is a genuine and important reminder. AI technology is advancing rapidly, but it is not infallible. Your professional judgment and expertise remain essential to producing accurate, high-quality work.

If you have questions about how to use ELIAS AI appropriately, or if you encounter an issue with the accuracy of ELIAS AI output, contact the Evolution Global support team at support@evolution.global. Your feedback helps improve the system for all users.

• ELIAS AI — Overview — Introduction to all ELIAS AI capabilities

• ELIAS AI - Custom Instructions — Personalize how ELIAS AI responds to you

• ELIAS AI - Interactions — General usage examples and capabilities