Evolution Global provides the technology platform that powers modern insurance operations. Our suite of products works together to help independent adjusting firms, TPAs, carriers, and insurance professionals manage claims, communicate with their teams, leverage AI-assisted workflows, and build professional networks — all from a single, integrated ecosystem.

This Help Center is your central resource for learning about and getting the most out of every product in the Evolution Global family. Each product has its own section below with dedicated articles covering setup, features, and best practices.

FileTrac is the core claims management system at the heart of the Evolution Global platform. It handles the full lifecycle of insurance claims — from intake and assignment through inspection, documentation, billing, and payment. FileTrac Legacy provides the deep operational features (claims, billing, reports, settings), while FileTrac Evolve adds the modern Dashboard layer with single sign-on, organizational branding, and integrated access to all other Evolution Global products.

Browse the Getting Started, Features, Workflows, Integrations, and Troubleshooting sections of this Help Center for comprehensive FileTrac documentation.

Conversation Insurance is the community and networking platform built for the insurance industry. It provides organizations with a dedicated space to connect teams, clients, and industry peers — supporting community engagement, professional development, onboarding, and real-time collaboration. Conversation Insurance is accessible from the FileTrac Evolve Dashboard and is part of the Evolve platform.

For an introduction, see Conversation Insurance Overview.

ELIAS AI (formerly known as EVO-X) is the artificial intelligence engine integrated throughout the Evolution Global platform. ELIAS AI assists with claim file analysis, document summarization, data visualization, draft writing, and real-time help — bringing AI-powered productivity directly into your daily claims workflow. It is accessible from the Conversations feature, the Evolve Dashboard, and within individual claim records.

For an introduction, see ELIAS AI.

AdjusterIQ is the professional development and performance intelligence tool for insurance adjusters. It helps organizations assess adjuster capabilities, track certifications and licensing, and match the right adjuster to the right claim based on skills, location, and experience.

For an introduction, see AdjusterIQ Overview.

If you cannot find what you need in this Help Center, our support team is available at support@evolution.global and responds within one business day. You can also use the chat widget in the bottom-right corner of any page to start a conversation with us directly.

For platform status updates and known announcements, check the Product Updates section of this Help Center.