The Odyssey Bridge is an integration between FileTrac and the Odyssey claims platform. It enables adjusting firms to transfer claim data from FileTrac to Odyssey, allowing claims to be bridged between the two systems without manual re-entry of information.

This integration is typically used by firms that work with carriers or managing general agents (MGAs) who use Odyssey as their claims management platform. The bridge allows the adjusting firm to continue managing claims in FileTrac while ensuring the carrier's Odyssey system receives the required claim data.

The Odyssey Bridge transmits claim data from FileTrac to the Odyssey platform. When a claim is ready to be bridged, FileTrac packages the claim's data — including insured information, loss details, adjuster information, and financial figures — and sends it to Odyssey.

Key points about how the bridge operates:

• The bridge sends data from FileTrac to Odyssey. It is primarily a one-way data push.

• Claims are bridged individually — each claim is transmitted as a separate transaction.

• The bridge validates required fields before transmission. If any required data is missing or incorrect, the bridge will return an error and the claim will not be transferred until the issue is resolved.

• Successful bridge transmissions create a link between the FileTrac claim record and its Odyssey counterpart.

The Odyssey Bridge must be enabled and configured by the Evolution Global support team. To get started:

1. Contact support@evolution.global and request Odyssey Bridge activation for your account.

2. Provide the connection details for the Odyssey instance you need to bridge to (your carrier or MGA contact can supply these).

3. The support team will configure the bridge connection on your FileTrac account.

4. Once activated, the Odyssey Bridge action will become available for claims that meet the bridging criteria.

Before a claim can be bridged to Odyssey, the assigned adjuster's profile in Personnel Manager must have the following fields completed:

• Full Name — The adjuster's complete first and last name

• Phone Number — A valid phone number on the adjuster's profile

• Email Address — A valid email address on the adjuster's profile

• Flood Control Number (FCN) — The adjuster's FCN, found under Professional Details in Personnel Manager

If any of these fields are blank or incorrect, the bridge will fail with an error. See the Odyssey Bridge Error Trouble Shooting article for details on resolving these errors.

1. Navigate to Personnel Manager from the main FileTrac menu.

2. Select the adjuster whose claims you want to bridge.

3. Verify that the full name, phone number, and email address are filled in on the main profile.

4. Scroll to or click into the Professional Details section and verify that the FCN (Flood Control Number) is entered.

5. Save any changes before attempting to bridge claims for this adjuster.

Once the bridge is configured and the adjuster's profile is complete:

1. Open the claim in the Edit Claims page.

2. Ensure all required claim data is populated — insured information, loss details, policy data, and financial figures as applicable.

3. Initiate the Odyssey Bridge action from the claim's available actions.

4. FileTrac will validate the claim data and the assigned adjuster's profile. If validation passes, the claim data is transmitted to Odyssey.

5. You will receive confirmation of a successful bridge or an error message indicating what needs to be corrected.

Bridge error referencing adjuster fields: The most common Odyssey Bridge error occurs when the assigned adjuster's full name, phone number, email address, or FCN is missing from their Personnel Manager profile. See the Odyssey Bridge Error Trouble Shooting article for step-by-step resolution with screenshots.

Bridge action not available on a claim: Verify that the Odyssey Bridge has been activated on your account. Also confirm that the claim meets any criteria required for bridging (such as claim type or status). Contact support@evolution.global if the action is still not visible.

Claim bridged but not appearing in Odyssey: There may be a delay between the FileTrac transmission and the claim appearing in Odyssey. If the claim does not appear after a reasonable waiting period, contact both the Evolution Global support team and your Odyssey system administrator to investigate.

Need to re-bridge after making changes: If you update claim data in FileTrac after bridging, you may need to re-bridge the claim to send the updated information to Odyssey. Contact the Evolution Global support team for guidance on re-bridging procedures.

• Odyssey Bridge Error Trouble Shooting — Resolving common bridge errors related to adjuster profile fields

• Personnel Manager — Managing adjuster profiles, including professional details and FCN

• TORRENT Bridge — A different bridge integration for NFIP flood claims reporting