Purpose

Returns the contact types available to the adjusting company. Each contact type carries an ID and a flag indicating whether the type represents an attorney. Use this method before any add operation that creates a new contact (e.g., AddClaimContact, AddDeductiblePayment with an inline new payee) so you can supply a valid ContactTypeID or ContactType.

Endpoint

Method: GetContactTypes
SOAPAction (1.1): "https://ftservices.onlinereportinginc.com/v2/GetContactTypes"
Parameter wrapper: <oParms>

Authentication

Standard credentials apply. See Authentication & Authorization.

Parameters

Name	Type	Required	Description
`Login`	string	yes	Authorized FileTrac system login.
`Password`	string	yes	Password for the login.
`CompanyKey`	string	yes	The unique company code provided by FileTrac.

This method takes no filter parameters.

Response

Returns a list of ContactTypeExtract objects:

Property	Datatype	Description
`ContactTypeID`	int	System ID of the contact type. Use as `ContactTypeID` or `PayeeContactTypeID` on add methods.
`ContactType`	string	Display name of the contact type (e.g., `Insured`, `Attorney`, `Contractor`). Use as `ContactType` or `PayeeContactType` on add methods.
`IsAttorneyType`	boolean	`true` when the contact type represents an attorney. Used by FileTrac for downstream attorney-rep claim handling and reporting.

Errors

This method does not produce method-specific business errors. Authentication failures surface via ResponseCode.

Remarks

Contact types are not editable by the adjusting company through the API. All types — system-generated and those imported into FileTrac at the adjusting company's request — are returned.
System contact types align with the ContactType enumeration documented in Section 02. Custom types imported by FileTrac for a specific adjusting company appear in addition.
Cache the result. Contact types change infrequently. Caching the list reduces round-trips when adding many contacts in a session.
Prefer ContactTypeID over ContactType name when storing references. Names can drift if FileTrac relabels a type; IDs are stable.

Example Request (SOAP 1.1)

POST /v2/service.asmx HTTP/1.1
Host: ftservices.onlinereportinginc.com
Content-Type: text/xml; charset=utf-8
SOAPAction: "https://ftservices.onlinereportinginc.com/v2/GetContactTypes"<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <GetContactTypes xmlns="https://ftservices.onlinereportinginc.com/v2/">
      <oParms>
        <Login>integration.svc</Login>
        <Password>•••••••••</Password>
        <CompanyKey>ACME-AC-001</CompanyKey>
      </oParms>
    </GetContactTypes>
  </soap:Body>
</soap:Envelope>

Example Response (SOAP 1.1)

HTTP/1.1 200 OK
Content-Type: text/xml; charset=utf-8<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <GetContactTypesResponse xmlns="https://ftservices.onlinereportinginc.com/v2/">
      <GetContactTypesResult>
        <ContactTypeExtract>
          <ContactTypeID>1</ContactTypeID>
          <ContactType>Insured</ContactType>
          <IsAttorneyType>false</IsAttorneyType>
        </ContactTypeExtract>
        <ContactTypeExtract>
          <ContactTypeID>2</ContactTypeID>
          <ContactType>Claimant</ContactType>
          <IsAttorneyType>false</IsAttorneyType>
        </ContactTypeExtract>
        <ContactTypeExtract>
          <ContactTypeID>3</ContactTypeID>
          <ContactType>Attorney</ContactType>
          <IsAttorneyType>true</IsAttorneyType>
        </ContactTypeExtract>
        <ContactTypeExtract>
          <ContactTypeID>17</ContactTypeID>
          <ContactType>Contractor</ContactType>
          <IsAttorneyType>false</IsAttorneyType>
        </ContactTypeExtract>
      </GetContactTypesResult>
    </GetContactTypesResponse>
  </soap:Body>
</soap:Envelope>

Related Methods

AddClaimContact — uses ContactType and ContactTypeID.
AddDeductiblePayment, AddReservePayment, AddReserveRecovery — all use PayeeContactTypeID and PayeeContactType when creating a new payee inline.
Contact — the contact type from this list appears as the Type field on every contact record.
Enums — the system-defined ContactType enumeration.