The User object represents a person who has a FileTrac login. The API returns users via GetUsers, which includes both adjustment-company staff (adjusters, managers, supervisors, claim reps) and client-company contacts. The schema is shared across both groups, though some fields are populated only for adjusters.

The XML element name is UsersExtract. A related but distinct read-side object — ClientContactExtract — is returned by GetClientContacts. Both reference the same underlying user record.

Properties

Property	Datatype	Description
`UserID`	int	System-generated ID unique to the user. Pass as `AdjusterID`, `ManagerID`, `SupervisorID`, or `ClientContactID` on `AddClaim` to assign by ID.
`UserCode`	string	Adjuster code, used for invoice and timelog reporting.
`UserTitle`	string	Job title.
`UserFName`	string	First name.
`UserLName`	string	Last name.
`UserAddr1`	string	Address line 1.
`UserAddr2`	string	Address line 2.
`UserCity`	string	City.
`UserState`	string	State or province.
`UserZIP`	string	Postal code.
`UserCountry`	string	Country.
`UserPhone1`	string	Primary phone.
`UserPhone2`	string	Alternate phone.
`UserEmail`	string	Email address.
`UserFax`	string	Fax number.
`XactAddress`	string	Xactimate routing address — the email/identifier used to send claims into Xactimate for estimation. Adjuster-specific.
`XactimateVersion`	string	Xactimate version the adjuster uses. Adjuster-specific.
`XactimateKeyCode`	string	Xactimate key code. Adjuster-specific.
`SymbilityID`	string	Symbility integration identifier. Adjuster-specific.
`UserAPR`	string	Adjuster Performance Rating. Adjuster-specific.
`UserTouchPoints`	string	Configured touch-point sequence for adjuster contact cadence. Adjuster-specific.
`HoldbackDays`	string	Number of days payment is held back. Adjuster-specific financial control.
`HoldbackPercent`	string	Percentage held back from each payment. Adjuster-specific.
`UserEORate`	string	Errors and Omissions billing rate. Adjuster-specific.
`UserNotes`	string	Free-text notes.
`BranchName`	string	Branch the user belongs to within the adjusting company.
`ClientCompanyID`	int	When the user is a client-company contact, the client company they belong to. `0` for adjustment-company users.
`ClientCompanyName`	string	Name of the client company when applicable.
`FileTracUniqueID`	int	A separate FileTrac-wide unique identifier (distinct from `UserID`).
`Certifications`	List of `Certifications`	Adjuster certifications. Returned as a nested list; schema is not documented in the published source — fields surface via WSDL only.
`Licenses`	List of `Licenses`	Adjuster state licenses. Returned as a nested list; schema is not documented in the published source — fields surface via WSDL only.

User vs Client Contact

User (returned by GetUsers) carries the full schema above and includes both adjustment-company staff and client-company contacts. Use this method when you need adjuster operational data (Xactimate routing, holdback configuration, certifications).
ClientContactExtract (returned by GetClientContacts) is a leaner schema scoped to a single client company. Use this method when you need to enumerate the claim reps within a specific client company without pulling the full adjuster operational data.

The two methods can return the same person — the user's UserID is consistent across both.

Behavior Notes

No AddUser or UpdateUser method. Users are managed inside the FileTrac UI. The API is read-only.
GetUsers returns active users only. There is no documented way to retrieve deactivated users through this method.
UserCode is the canonical identifier for adjuster billing and timelog purposes. When integrating with billing or timesheet systems, prefer UserCode over UserID.

Related Methods

GetUsers — list users, optionally filtered.
GetClientContacts — list client contacts by company.
AddClaim — references users by ID, name, or email when assigning adjuster, manager, supervisor, and client contact.