Status Types are used to track the status of the claim and can be used in conjunction with Alerts to notify users of certain instances within a claim.

Status Types can be created in Settings and in Client Companies. Status Types created in Settings will apply to all Client Companies; Status Types created in Companies will be specific to the Client they are set up for. This article will review how to set up Claim Status Types custom for an individual client company.

When a client has its own set of Status Types and timeframes, you will want to create Custom Status Types for that Client Company. See below:

1. Click on Companies

2. Click on the Company Name that you would like to create a custom status for.

3. Scroll down to Claim Status Type and click the radio button for Custom

4. Click Save Company

5. Scroll back down to the Claim Status Type again and click on Company Status List

6. Mark the box Add New Status

7. Type the name of the Status in the field

8. Type in the number of days that this status is due

9. Select if the due date is determined by the Received Date, Current Date, or Date of Loss

10. Click Save Status Changes

11. Put the Status Types in Order

12. Mark the first Status that you are tracking as 1st

13. Mark Unassigned for any status types that apply to claims that do not have an adjuster assigned

14. Click Save Status Changes

**IMPORTANT Note: Editing an existing status, will affect claims currently set to that status.